Results 1 to 11 of 11
  1. #1
    Join Date
    Sep 2004
    Location
    Dardanup W.A.
    Age
    68
    Posts
    187

    Default Anyone bought from Mag-pro (M & G Productions) recently?

    I ordered a collet chuck from Felix a couple of weeks ago, and it hasn't arrived, and I didn't get sent a tracking # so I tried to email him on both the email addresses and got this: (for both email addresses)

    Screen Shot 2020-03-21 at 10.30.18 am.jpg

  2. #2
    Join Date
    Oct 2004
    Location
    Southern Highlands NSW
    Posts
    1,477

    Default

    It might be worth trying another email address.
    A friend did have some recent email from them.

    mag-pro@tpg.com.au

  3. #3
    Join Date
    May 2009
    Location
    Sydney
    Posts
    43

    Default

    I bought a mag back indicator from them. The mag back holes were about 1.5mm off centre to the outside so the indicator couldn't be mounted to it. When I reported this to them, he told me to drill the back out myself - except that, as I told him, the hole centres would be outside the material (ie impossible). I bought via E-Bay, so I gave him negative feedback so he called my home to harass me about the negative feedback. Third buy from them, third bad product (and he always blames his "Sydney Distributor"), then I get abused for it. If he's gone out of business (about which I have absolutely no idea), then good riddance.

  4. #4
    Join Date
    Sep 2004
    Location
    Dardanup W.A.
    Age
    68
    Posts
    187

    Default

    Quote Originally Posted by nadroj View Post
    It might be worth trying another email address.
    A friend did have some recent email from them.

    mag-pro@tpg.com.au
    Screen Shot 2020-03-21 at 11.46.20 am.jpg

  5. #5
    Join Date
    Sep 2004
    Location
    Dardanup W.A.
    Age
    68
    Posts
    187

    Default

    Quote Originally Posted by SP_Flip View Post
    I bought a mag back indicator from them. The mag back holes were about 1.5mm off centre to the outside so the indicator couldn't be mounted to it. When I reported this to them, he told me to drill the back out myself - except that, as I told him, the hole centres would be outside the material (ie impossible). I bought via E-Bay, so I gave him negative feedback so he called my home to harass me about the negative feedback. Third buy from them, third bad product (and he always blames his "Sydney Distributor"), then I get abused for it. If he's gone out of business (about which I have absolutely no idea), then good riddance.
    Wow, that is good to know.
    I have bought from him twice, first time was a bit slow to post, but the item was OK.
    Second time they sent me the wrong item, but sent the correct one straight away.
    This time it looks very sus.

  6. #6
    Join Date
    Jan 2004
    Location
    Mackay North Qld
    Posts
    5,207

    Default

    Quote Originally Posted by ptrott View Post
    I ordered a collet chuck from Felix a couple of weeks ago, and it hasn't arrived, and I didn't get sent a tracking # so I tried to email him on both the email addresses and got this: (for both email addresses)

    Screen Shot 2020-03-21 at 10.30.18 am.jpg
    On 6 /2/20 I received an email from Felix after chasing QCTP blocks. He was in China and stated he may be there for some time due to the current Corana virus problem.

    A week or two back I got a email from M & G informing me they had a new warehouse. Sorry I did not keep it as I am in the habit of deleting non important email spam.

    I did an Google search on the original Warehouse address. It is not a warehouse but appeared to be a suburban house, that is if I did it right and /or Google was correct.

    My experience with them was that I received one part of an order, a dial indicator, but not the remainder( QCTP blocks ) which too several weeks, There were out of stock and did not inform me when I ordered and Paid for them. It took from 29th December to late February 2020 to receive the blocks.

    I had to find that out out later by going back to my order on their website where they had them listed nil stock. I had no contact from them to inform me of this nil stock situation, prior to me chasing them up by email.

    As of today they are still advertising the the same QCTP block as $20 TOTAL price .The $10 and $3 GST are added at the invoice /checkout stage. Note that each item is a separate post/shipping cost meaning they do not combine postage costs for multiple items.

    Two QCTP blocks cost me $33 each NOT $20 total (each) cost as indicated in the picture ad on their website.

    While I do have every sympathy for Felix and his unfortunate predicament, M & G as a business entity really don't do themselves any favors as they are definitely not proactive in keeping their customers in the loop.

    Grahame

  7. #7
    Join Date
    Aug 2008
    Location
    Tennant Creek, Aust
    Age
    57
    Posts
    449

    Default

    I got this email on the 12/03/00

    Hi The remembers of M&G Productions,

    We thank your support to our company M&G Productions Australia Pty Ltd for the last four years. We hope that we can develop more co-operation with all our remembers of M&G productions

    Because we will move the new office and warehouse & thank all remembers.

    We will give all remember a special discount
    ---- All products is 10% discount
    From March 15th - April 15th, 2020

    Please only show your remember email address or the name of remember to us, when you confirm this order during the above time. You will get the special discount .You can make the order by Email or on our website: www.mag-pro.com.au

    Please catch up the best opportunity & Thank you again for your support.

    Regards & Have a nice day!

    Felix Mu

    Managing Director


    M & G Productions Australia Pty Ltd
    XiAn Mager Machinery International Trade Co., Ltd
    M&G Precision Tool Supply Limited
    M&G(XIAN) Industrial Tools Supply
    www.mag-pro.com.au
    www.mager-int.com
    www.jobberdrillbit.com

    E-mail: mag-pro@tpg.com.au
    myh@mager-int.com

    Cell phone: +61-4-26649889

    Ratty 05/2004 -05/07/2010 COOPER 01/08/1998-31/01/2012

  8. #8
    Join Date
    Nov 2017
    Location
    Geelong, Australia
    Age
    53
    Posts
    758

    Default

    I went out to the warehouse about 10 days ago and bought a few things.
    Alex has been looking after things locally while Felix is in China. Call/text him a call on +61-4-30083332 if you're concerned (that number is on the Contact Us page of their website - so its already public info). I know he's not at the warehouse every day.
    Alex did mention that the landlord wasn't extending their lease so they were moving a couple of km's down the road to somewhere in Tarneit.
    As yet I haven't got the new address, but I did get that same email from Felix announcing the move.

    As I've said before - I've bought a few things and had no dramas or quality issues.
    In saying that I've always purchased directly from the warehouse and not via ebay/website - so haven't had to deal with them remotely or with any shipping.

    Steve

  9. #9
    Join Date
    Jun 2005
    Location
    Townsville, Tropical Nth Qld.
    Posts
    168

    Default

    Quote Originally Posted by Grahame Collins View Post
    On 6 /2/20 I received an email from Felix after chasing QCTP blocks. He was in China and stated he may be there for some time due to the current Corana virus problem.

    A week or two back I got a email from M & G informing me they had a new warehouse. Sorry I did not keep it as I am in the habit of deleting non important email spam.

    I did an Google search on the original Warehouse address. It is not a warehouse but appeared to be a suburban house, that is if I did it right and /or Google was correct.

    My experience with them was that I received one part of an order, a dial indicator, but not the remainder( QCTP blocks ) which too several weeks, There were out of stock and did not inform me when I ordered and Paid for them. It took from 29th December to late February 2020 to receive the blocks.

    I had to find that out out later by going back to my order on their website where they had them listed nil stock. I had no contact from them to inform me of this nil stock situation, prior to me chasing them up by email.

    As of today they are still advertising the the same QCTP block as $20 TOTAL price .The $10 and $3 GST are added at the invoice /checkout stage. Note that each item is a separate post/shipping cost meaning they do not combine postage costs for multiple items.

    Two QCTP blocks cost me $33 each NOT $20 total (each) cost as indicated in the picture ad on their website.

    While I do have every sympathy for Felix and his unfortunate predicament, M & G as a business entity really don't do themselves any favors as they are definitely not proactive in keeping their customers in the loop.

    Grahame
    Grahame, your experience is totally different to mine. I have bought a lot of stuff from them, always been charged the correct price and they have always combined the items to reduce the freight. As for the quality, I have found it all to be upmarket Chinese, like I expected.
    Rgds,
    Crocy.

  10. #10
    Join Date
    Dec 2009
    Location
    Adelaide
    Posts
    92

    Default

    Went out there yesterday to pick up a few things. Alex is in the middle of packing everything up to move down the road, while apparently Felix is stuck in China.

    Few stock errors (they showed their 200 series quick change tool posts as in stock, but actually out of stock). But other than that its pretty standard.

    I think Felix looks after the ordering and website, while Alex does the warehousing and postage.

  11. #11
    Join Date
    Sep 2004
    Location
    Dardanup W.A.
    Age
    68
    Posts
    187

    Default

    UPDATE......

    Package arrived today. I managed to contact Felix yesterday on his international email address. No explanation why the other addresses rejected emails.

  12. #12
    Join Date
    Apr 2015
    Location
    Tungkillo, South Australia
    Posts
    43

    Default

    I ordered some items from him a week ago and received them yesterday. All but one are pretty good quality and I highly recommend you DON'T buy the small Tilt Table ($75). I can't afford to pay for return freight so I'll see if I can dismantle and refurbish it. Very reminiscent of 15 years ago Chinese metalwork.
    Just to reduce the negativity, I have bought a fair amount from them and the Tilt Table is the only item I was disappointed with.

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