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Thread: Shipping and customs clearance
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18th Dec 2021, 03:34 PM #1
Shipping and customs clearance
I purchase a Tatra engine from OS and had it ship by sea freight, once it arrive in Melbourne it goes threw the customs clearance checks and failed inspection which i had a feeling this would happen. OK so they said it needs to be clean to pass the biosecurity which was $200 for cleaning. OK no worries, well after about 3 weeks waiting i got a invoice for a bit over $900 that's includes $200 for cleaning and warehouse storage. Now what gets me is the cleaning that was done which was nothing at all by looking at the engine. I'm thinking why didn't they say it's dirty and we can not clean it up to the biosecurity standards, you will have to pay a penalty
Some photos of the engine.
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18th Dec 2021, 03:57 PM #2Senior Member
- Join Date
- Jan 2012
- Location
- Melbourne
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- 149
I suspect a biosecurity "cleaning" may just be gassing it with phosphine or methyl bromide to kill any wildlife.
$900 is a bit steep, though.
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18th Dec 2021, 09:14 PM #3
Yeah it did have treatment for stink bug before it left the county, the sipping company said the engine needs to be clean or it can be clean once it arrives in Melbourne for $250. So i was charge $200 for cleaning which they did some type of cleaning, a very poor effort found water in a couple of the cylinders and that was it. I do know i have to pay for storage in the warehouse but for 3 weeks and cost me $700
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18th Dec 2021, 11:14 PM #4
Hi Turbine builder.
Thank you for posting.
It may well help some other poor bugger.
but please read the small print on the sub forum header.
It reads
FORUMS INFO, HELP, DISCUSSION & FEEDBACK
PLEASE NOTE: This forum is for help using Metalwork Forums. Other posts should be placed in the appropriate forum NOT THIS ONE!
Ok its not just you but others too. The intended purpose is to report problems with the technical operation of the forum. My photos are not posting or my Pm won't work -that sort of thing, OK?
I'll shift the post in to the General Metalwork Forum.
Grahame
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19th Dec 2021, 12:05 AM #5
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19th Dec 2021, 10:22 AM #6Most Valued Member
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- Nov 2017
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- Geelong, Australia
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- 57
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My experience with shipping directly is that every time they touch it at the dock/warehouse you get a fee.
There are some fees that relate to the entire consignment -ie it costs you $X whether it’s a full container or a single box.
Then there are the per item charges if required.
I expect your $700 storage consisted of handling and transport to the warehouse, the actual storage, and then another handling charge to “un-store” it for you to pick up.
Steve
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19th Dec 2021, 10:53 AM #7
Your right there mate, years ago i got a item from the UK and i went to pick it up at Tullamarine the costume agent brokers are in waking distance from the warehouses and when you pick one of them you will pay for them to do 5 minute paper work, and then pay the warehouse for them to release the item to you they all work together. The broker said to me if the item is dirty you will pay a extra $50 on top of the $100. In the quote from the shipping company the price included delivery to my door by truck tailgate lift. Yeah so that $700 is for warehouse storage ect,ect
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19th Dec 2021, 11:43 AM #8Most Valued Member
- Join Date
- Aug 2011
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- Melbourne
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- 4,779
Thats !
It seems that when you direct import something, every bustard wants a piece of the pie!
Simon
Sent from a galaxy far far awayGirl, I don't wanna know about your mild-mannered alter ego or anything like that." I mean, you tell me you're, uh, super-mega-ultra-lightning babe? That's all right with me. I'm good. I'm good.
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19th Dec 2021, 11:59 AM #9Diamond Member
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- Mar 2014
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- South of Adelaide
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one of the guys at work just imported a 20ft container of ute canopys from china. He got charged $300 just to weigh the container.
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19th Dec 2021, 12:17 PM #10
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24th Dec 2021, 09:37 PM #11Member
- Join Date
- May 2012
- Location
- Dandenong
- Posts
- 76
Customs wouldn't be doing their job if they couldn't find some way to bump up the fees unnecessarily!
When I imported my cnc machine years back I had a very tense couple weeks where it looked like it would go into mandatory storage when it arrived at the docks here because of a paper lodgement issue!
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25th Dec 2021, 11:06 AM #12
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29th Dec 2021, 08:32 PM #13
Yep so glad I wasn't paying the bill when I used to send pallet Loads across to NZ a few years ago.
The place in Melb we had to drop off was somewhat painful to deal with.
Once I became accustomed to the paperwork side, it wasnt too painful. To be fair the admin folk wern't too bad to deal with.
More the dealing with the depot we had to deliver it off to. Definitely a case these warehouse jacka*sses need some more competition to up their game.Frisky wife, happy life. Then I woke up. Oh well it was fun while it lasted.From an early age my father taught me to wear welding gloves . "Its not to protect your hands son, its to put out the fire when u set yourself alight".
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6th Jan 2022, 04:45 PM #14Senior Member
- Join Date
- Jul 2014
- Location
- melbourne
- Posts
- 110
sounds like dealing with a shipment through customs and the high charges is just like hiring a lawyer, the cost are akin to highway robbery
they have you by the b-lls and can charge what they like, reminds me of a comedy sketch rip off shop with its name plastered out side the entrance ,
I SAW YOU COMMING they still had lots of happy costumers
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6th Jan 2022, 05:39 PM #15
Now this has happen to me twice with Global Shipping Program on ebay you need to be careful when shipping with this shipping company. I made a offer for this Sachs Wankel engine as you can see in the pics it looks clean. Well after about two weeks i get this message, Undeliverable Now here is all the BS that the Global Shipping Program have to say.
Hello Mark,Thank you for contacting me. My name is Stacey, and I am happy to address your concerns. I can see that your seller has elected to send the order to you by using the Global Shipping Program. Regrettably, the order could not be forwarded to you by Pitney Bowes, our shipping partners, because it is restricted. Specifically any used item that once contained a flammable liquid. Please understand that our shipping partners need to abide by all customs laws and shipping regulations with carriers. In addition to regulations and laws, we also reserve the right to restrict orders based on high defect rates/high value items at our discretion. Moreover, it is important to note that our shipping partners will always err on the side of caution. If there is any concern that an order may not be fit to ship, we will choose to restrict it at our shipping hub rather than risk it not being deliverable at all. As a result of this unexpected issue, though, our shipping partners issued a full refund to you for both the item costs and international shipping/import charges..The good news is that this restriction process is actually a protection for both you and the seller as we do not want any customs or shipping company questioning you on why this was shipped. Restrictions like this are also rare as we try to pro actively block potentially ineligible items from being listed through the Global Shipping Program. I want to help as much as I can, so I would also suggest reaching out to your seller to determine if they might ship similar items to you direct in the future. You may also learn more about the restriction process and our Program terms and conditions here: http://pages.ebay.com/shipping/globa...buyer-tnc.html.
Thank you for your response, I am sorry for the frustrations, or inconvenience that this restriction may cause for you. This is Kelsey, I am another specialist with eBay's Global Shipping Program (GSP), and I am happy to clarify further.Once items are taken in by Pitney Bowes, they are processed for liquidation so that we can cover the refund, and allow the seller to keep the original payment.In the future, for any used parts like this, I would recommend working with your seller to see if they are willing to ship directly to you, instead of through the program. Our system is designed to proactively block ineligible items from being listed with our program but, there are times depending on how the listing is created, items can slip through. If your seller is willing to ship directly to you, then you will simply need to 'request total' in the checkout page after adding the item to your cart, and it will send your seller a request. Once they accept that request it will remove the item from the program and you will work with the Seller to ship directly to you instead. You would then pay any import duties when the item is delivered.I understand how important this is, and so I have provided all information that we have available at this time. Regrettably we do not and will not have any additional information that we can provide on this matter and are not able to take further action. I do hope I have provided some viable alternative steps for you though.Hi Stacey,
Thanks for your reply. One thing that still concerns me is will the seller be able to claim back his item?
Regards,
Mark.
Hello Mark,You're welcome. Unfortunately, once an item is deemed restricted our shipping hub cannot return the item. They are bound by very strict shipping guidelines, and by law cannot ship the item again. This is why eBay refunded you from our account, and we let the seller keep the money from the sale. I do apologize.Kind Regards,Stacey TGlobal Shipping Specialist
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