Results 1 to 15 of 15
  1. #1
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default Shipping and customs clearance

    I purchase a Tatra engine from OS and had it ship by sea freight, once it arrive in Melbourne it goes threw the customs clearance checks and failed inspection which i had a feeling this would happen. OK so they said it needs to be clean to pass the biosecurity which was $200 for cleaning. OK no worries, well after about 3 weeks waiting i got a invoice for a bit over $900 that's includes $200 for cleaning and warehouse storage. Now what gets me is the cleaning that was done which was nothing at all by looking at the engine. I'm thinking why didn't they say it's dirty and we can not clean it up to the biosecurity standards, you will have to pay a penalty

    Some photos of the engine.

    IMG_8712.jpgIMG_8713.jpgIMG_8729.jpgIMG_8730.jpgIMG_8732.jpg

  2. #2
    Join Date
    Jan 2012
    Location
    Melbourne
    Posts
    149

    Default

    I suspect a biosecurity "cleaning" may just be gassing it with phosphine or methyl bromide to kill any wildlife.
    $900 is a bit steep, though.

  3. #3
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Quote Originally Posted by Neil317 View Post
    I suspect a biosecurity "cleaning" may just be gassing it with phosphine or methyl bromide to kill any wildlife.
    $900 is a bit steep, though.
    Yeah it did have treatment for stink bug before it left the county, the sipping company said the engine needs to be clean or it can be clean once it arrives in Melbourne for $250. So i was charge $200 for cleaning which they did some type of cleaning, a very poor effort found water in a couple of the cylinders and that was it. I do know i have to pay for storage in the warehouse but for 3 weeks and cost me $700

  4. #4
    Join Date
    Jan 2004
    Location
    Mackay North Qld
    Posts
    6,446

    Default

    Hi Turbine builder.
    Thank you for posting.
    It may well help some other poor bugger.

    but please read the small print on the sub forum header.

    It reads

    FORUMS INFO, HELP, DISCUSSION & FEEDBACK

    PLEASE NOTE: This forum is for help using Metalwork Forums. Other posts should be placed in the appropriate forum NOT THIS ONE!


    Ok its not just you but others too. The intended purpose is to report problems with the technical operation of the forum. My photos are not posting or my Pm won't work -that sort of thing, OK?

    I'll shift the post in to the General Metalwork Forum.

    Grahame

  5. #5
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Quote Originally Posted by Grahame Collins View Post
    Hi Turbine builder.
    Thank you for posting.
    It may well help some other poor bugger.

    but please read the small print on the sub forum header.

    It reads

    FORUMS INFO, HELP, DISCUSSION & FEEDBACK

    PLEASE NOTE: This forum is for help using Metalwork Forums. Other posts should be placed in the appropriate forum NOT THIS ONE!


    Ok its not just you but others too. The intended purpose is to report problems with the technical operation of the forum. My photos are not posting or my Pm won't work -that sort of thing, OK?

    I'll shift the post in to the General Metalwork Forum.

    Grahame
    OK thanks Grahame, i thought i may have put this post in the wrong forum.

    Cheers,
    Mark.

  6. #6
    Join Date
    Nov 2017
    Location
    Geelong, Australia
    Age
    57
    Posts
    2,651

    Default

    My experience with shipping directly is that every time they touch it at the dock/warehouse you get a fee.
    There are some fees that relate to the entire consignment -ie it costs you $X whether it’s a full container or a single box.
    Then there are the per item charges if required.
    I expect your $700 storage consisted of handling and transport to the warehouse, the actual storage, and then another handling charge to “un-store” it for you to pick up.

    Steve

  7. #7
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Quote Originally Posted by OxxAndBert View Post
    My experience with shipping directly is that every time they touch it at the dock/warehouse you get a fee.
    There are some fees that relate to the entire consignment -ie it costs you $X whether it’s a full container or a single box.
    Then there are the per item charges if required.
    I expect your $700 storage consisted of handling and transport to the warehouse, the actual storage, and then another handling charge to “un-store” it for you to pick up.

    Steve
    Your right there mate, years ago i got a item from the UK and i went to pick it up at Tullamarine the costume agent brokers are in waking distance from the warehouses and when you pick one of them you will pay for them to do 5 minute paper work, and then pay the warehouse for them to release the item to you they all work together. The broker said to me if the item is dirty you will pay a extra $50 on top of the $100. In the quote from the shipping company the price included delivery to my door by truck tailgate lift. Yeah so that $700 is for warehouse storage ect,ect

  8. #8
    Join Date
    Aug 2011
    Location
    Melbourne
    Posts
    4,779

    Default

    Thats !

    It seems that when you direct import something, every bustard wants a piece of the pie!

    Simon

    Sent from a galaxy far far away
    Girl, I don't wanna know about your mild-mannered alter ego or anything like that." I mean, you tell me you're, uh, super-mega-ultra-lightning babe? That's all right with me. I'm good. I'm good.

  9. #9
    Join Date
    Mar 2014
    Location
    South of Adelaide
    Posts
    1,225

    Default

    one of the guys at work just imported a 20ft container of ute canopys from china. He got charged $300 just to weigh the container.

  10. #10
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Quote Originally Posted by simonl View Post
    Thats !

    It seems that when you direct import something, every bustard wants a piece of the pie!

    Simon

    Sent from a galaxy far far away
    Yep, this is how our society has become, need to pay for just about anything you do.

  11. #11
    Join Date
    May 2012
    Location
    Dandenong
    Posts
    76

    Default

    Customs wouldn't be doing their job if they couldn't find some way to bump up the fees unnecessarily!

    When I imported my cnc machine years back I had a very tense couple weeks where it looked like it would go into mandatory storage when it arrived at the docks here because of a paper lodgement issue!

  12. #12
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Quote Originally Posted by aarggh View Post
    Customs wouldn't be doing their job if they couldn't find some way to bump up the fees unnecessarily! When I imported my cnc machine years back I had a very tense couple weeks where it looked like it would go into mandatory storage when it arrived at the docks here because of a paper lodgement issue!
    Yeah i found that the paper work has to be spot on or there will be delays.

  13. #13
    jatt's Avatar
    jatt is offline Always within 10 paces from nearest stubby holder
    Join Date
    Aug 2008
    Location
    Bendigo
    Age
    51
    Posts
    760

    Default

    Yep so glad I wasn't paying the bill when I used to send pallet Loads across to NZ a few years ago.

    The place in Melb we had to drop off was somewhat painful to deal with.

    Once I became accustomed to the paperwork side, it wasnt too painful. To be fair the admin folk wern't too bad to deal with.

    More the dealing with the depot we had to deliver it off to. Definitely a case these warehouse jacka*sses need some more competition to up their game.
    Frisky wife, happy life. ​Then I woke up. Oh well it was fun while it lasted.
    From an early age my father taught me to wear welding gloves . "Its not to protect your hands son, its to put out the fire when u set yourself alight".

  14. #14
    Join Date
    Jul 2014
    Location
    melbourne
    Posts
    110

    Default

    sounds like dealing with a shipment through customs and the high charges is just like hiring a lawyer, the cost are akin to highway robbery

    they have you by the b-lls and can charge what they like, reminds me of a comedy sketch rip off shop with its name plastered out side the entrance ,

    I SAW YOU COMMING they still had lots of happy costumers

  15. #15
    Join Date
    Oct 2016
    Location
    Melbourne
    Posts
    470

    Default

    Now this has happen to me twice with Global Shipping Program on ebay you need to be careful when shipping with this shipping company. I made a offer for this Sachs Wankel engine as you can see in the pics it looks clean. Well after about two weeks i get this message, Undeliverable Now here is all the BS that the Global Shipping Program have to say.



    Hello Mark,
    Thank you for contacting me. My name is Stacey, and I am happy to address your concerns. I can see that your seller has elected to send the order to you by using the Global Shipping Program. Regrettably, the order could not be forwarded to you by Pitney Bowes, our shipping partners, because it is restricted. Specifically any used item that once contained a flammable liquid. Please understand that our shipping partners need to abide by all customs laws and shipping regulations with carriers. In addition to regulations and laws, we also reserve the right to restrict orders based on high defect rates/high value items at our discretion. Moreover, it is important to note that our shipping partners will always err on the side of caution. If there is any concern that an order may not be fit to ship, we will choose to restrict it at our shipping hub rather than risk it not being deliverable at all. As a result of this unexpected issue, though, our shipping partners issued a full refund to you for both the item costs and international shipping/import charges..
    The good news is that this restriction process is actually a protection for both you and the seller as we do not want any customs or shipping company questioning you on why this was shipped. Restrictions like this are also rare as we try to pro actively block potentially ineligible items from being listed through the Global Shipping Program. I want to help as much as I can, so I would also suggest reaching out to your seller to determine if they might ship similar items to you direct in the future. You may also learn more about the restriction process and our Program terms and conditions here: http://pages.ebay.com/shipping/globa...buyer-tnc.html.


    Thank you for your response, I am sorry for the frustrations, or inconvenience that this restriction may cause for you. This is Kelsey, I am another specialist with eBay's Global Shipping Program (GSP), and I am happy to clarify further.
    Once items are taken in by Pitney Bowes, they are processed for liquidation so that we can cover the refund, and allow the seller to keep the original payment.
    In the future, for any used parts like this, I would recommend working with your seller to see if they are willing to ship directly to you, instead of through the program. Our system is designed to proactively block ineligible items from being listed with our program but, there are times depending on how the listing is created, items can slip through. If your seller is willing to ship directly to you, then you will simply need to 'request total' in the checkout page after adding the item to your cart, and it will send your seller a request. Once they accept that request it will remove the item from the program and you will work with the Seller to ship directly to you instead. You would then pay any import duties when the item is delivered.
    I understand how important this is, and so I have provided all information that we have available at this time. Regrettably we do not and will not have any additional information that we can provide on this matter and are not able to take further action. I do hope I have provided some viable alternative steps for you though.

    Hi Stacey,
    Thanks for your reply. One thing that still concerns me is will the seller be able to claim back his item?

    Regards,

    Mark.

    Hello Mark,
    You're welcome. Unfortunately, once an item is deemed restricted our shipping hub cannot return the item. They are bound by very strict shipping guidelines, and by law cannot ship the item again. This is why eBay refunded you from our account, and we let the seller keep the money from the sale. I do apologize.
    Kind Regards,
    Stacey T
    Global Shipping Specialist

    s-l16cc.jpgs-l16kkjpg.jpgs-l1600.jpg








Similar Threads

  1. Shipito and Customs Value
    By Stustoys in forum METALWORK GENERAL
    Replies: 43
    Last Post: 5th Jun 2015, 11:48 AM
  2. Shaft clearance
    By YarrD in forum METALWORK GENERAL
    Replies: 25
    Last Post: 8th Aug 2013, 11:37 AM
  3. Crankcase Clearance
    By jack620 in forum METALWORK GENERAL
    Replies: 10
    Last Post: 4th Apr 2013, 06:22 AM
  4. Shipping quirks.
    By mob in forum THE HERCUS AREA
    Replies: 2
    Last Post: 26th Sep 2008, 12:22 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •