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  1. #1
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default Roton US not replying

    Has anybody had any recent dealings with or knowledge about Roton from US? I have an order with them from over 6 weeks ago and have not heard anything since 2 emails just after the order was raised. I have emailed them several times but received no answer. They haven't taken payment yet.

    Dean

  2. #2
    Join Date
    Jan 2010
    Location
    Bundoora, Melbourne.
    Posts
    212

    Default

    I just did a DNS search on the domain name "roton.com" and came up with the following:

    Administrative Contact, Technical Contact:
    Lochmoeller, S
    [email protected]
    Clearly Inventory
    662 East Elliot Ave
    St. Louis, MO 63122
    US 314-775-2255
    fax: 888-853-3363


    Hope this helps.
    -Scott

  3. #3
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    Thanks heaps for that. Another address to try. I will give it a go.

    Dean

  4. #4
    Join Date
    Jul 2003
    Location
    The Fabulous Gold-plated Coast.
    Age
    69
    Posts
    2,251

    Default

    There may be something amiss with their site...But a mate has been speaking to them by phone in the last week or two. I cannot get any replies from Nook either.

    Greg
    It's all part of the service here at The House of Pain™

  5. #5
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    Their web site works for me. I can access my account including my order but they are not answering emails.

    Dean

  6. #6
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    Still no go. Tried that address as well Scott.

    Dean

  7. #7
    Join Date
    Jan 2010
    Location
    Bundoora, Melbourne.
    Posts
    212

    Default

    Sounds as though they're shutting up shop

    I know it's expensive however have you tried phoning them?
    -Scott

  8. #8
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    I have considered it but have not got to that point yet. At this stage I just want to ensure they don't rip me off as they have not taken my money yet. I am thinking about ringing the bank about preventing this but in this day and age I am not sure that is possible. I had an issue a couple of years ago with a trick type subscription to a site and the bank told me I had to cancel my VISA card to stop payments. I did that and got a new card but this is a huge step to take given the people you have to remember to tell. Actually that would be only my wife, but changing cards is a pain. Turns out the site that handled payment, which was probably owned by the same people (only guessing) was more use than the bank and they refunded most of the payments.

    Anyway I dribble on. Will consider ringing but have given up getting parts from them.

    Dean

  9. #9
    Join Date
    Jun 2005
    Location
    Helensburgh
    Posts
    618

    Default

    Why worry about it when with a phone call it can all be resolved. International phone calls are cheap these days, mine for instance only cost 2 cents a minute through Telstra. As a matter of fact I order very little online as it is better and quicker just to ring up and any questions are answered on the spot. The days of it costing a fortune to ring OS are gone.
    CHRIS

  10. #10
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    I will try but not everybody has continuous access to a phone. I work and leave home at 6.30m CST. That does not give me a lot of time to ring. I do not think work will allow me to use their phones and they are probably locked against international calls anyway. Not so easy.

    I just checked my international call cost from telstra. Not mentioned. I guess that those of us who are not included in their 98% figure just miss out. Facts are that in rural locations some things are harder than in town. Those days are only gone for those who have the right plans etc. I love living here and do not regret the problems it causes but sometimes I get a bit tired of city people who have no idea what is happening.

    When I wait for a call from someone in the city and they finally get in touch weeks later and say they have been trying to ring but I wont answer my phone I just ask what number. Many people have found my mobile number from other sources and assumed that it will work. I don't give out my mobile number for that reason. No it is not that easy. Actually I was going to try a fax.

    The phone number given is a toll free number. I don't know if that will work from OS. Ours in Oz don't as far as I am aware. Try ringing a 13 number from interstate. Does not work. We live 7km from the border and do everything in SA. We use SA ambulance cover. The only number given is a 13 number. It doesn't work in Vic. We cannot ring them from home.

    Dean

  11. #11
    Dave J Guest

    Default

    Why put a email address on the site if they are not going to answer any? It shouldn't take a phone call.

    Sometimes it can be a wrong email address, I was over talking to Brett at the Nuttall lathe spares the other day, and told him of the problem with people trying to email, he thanked me as he was unaware of any problems and will get onto the girl who maintains it to look into the problem.

    Dave

  12. #12
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    I have finally resolved the issue. I rang them on Monday morning at 6.00am. I have found out why they had not filled the order. They were waiting to hear from me to confirm address but I have not received an email saying this. I presume there is a problem somewhere in the internet that is blocking emails?

    I asked for an estimate of freight and the answer given was way too much so I cancelled the order. I received a parcel from New York a while ago, was ordered at the same time. Similar stuff. $US105 for 16 pounds. Roton wanted about $US180 for 5 pounds.

    Dean

  13. #13
    Join Date
    May 2010
    Location
    Lower Lakes SA
    Age
    58
    Posts
    2,607

    Default

    USPS medium flat rate boxes cost about $50 and take 20 pounds.

    Edit: I just looked up Roton. If the product is leadscrew it may not fit. You'd think there'd be a poster tube option.

  14. #14
    Join Date
    Jul 2008
    Location
    near Warragul, Victoria
    Posts
    3,718

    Default post

    Quote Originally Posted by Bryan View Post
    USPS medium flat rate boxes cost about $50 and take 20 pounds.

    .
    Yes that is correct. If the postage quoted is too high, then ask them to use a USPS flat rate box . If they decline, then go somewhere else . The yanks generally overcharge for postage , often the postal prices quoted are ridiculously high. MIKE

  15. #15
    Join Date
    Jan 2011
    Location
    Far West Wimmera
    Age
    63
    Posts
    4,049

    Default

    The piece I ordered was 3ft 6in long LOL. I added 6 inches when the site sales system told me I was a bit short of the $60 min purchase figure. When on the phone with them I was told there was an added $8 for extra length LOL. If that is that 6in I added then it would have cost me $4.15 to buy and $8 plus weight to post just because of minimum purchase value.

    I only want enough to replace the cross slide lead screw on my lathe. I wanted a bit extra to have on hand. I am not going to ring them again. It would not matter if it was cut into 2 pieces but the $8 extra was the least of the postage cost issue.

    I tried ringing a place in Melbourne that is closing down, re info from a thread from a couple of months ago. They had cheap, good threaded rod. No answer at this point. I am going to post a question to see if anyone can help with this.

    Go somewhere else? Any suggestions? This is turning into a saga.

    Dean

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