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  1. #1
    Join Date
    Aug 2008
    Location
    Charlestown NSW
    Age
    65
    Posts
    1,669

    Default Supercheap Club special sale. scam or false advertising?

    Got an email today from Supercheap Auto advertising "10 deals for $10 each"
    2nd on the list was a nice little Pelican style case Not very big but still a handy size.
    So I went to order two only to find out that

    supercheap 01 2020-03-09 20-12-43.png

    A) delivery is not available (that didnt bother me as I would have gone to one of the many local stores anyway)
    and
    B) none of the local stores (within an hours drive) stock them anyway

    supercheap 0022020-03-09 20-13-24.png

    So is this a scam or just outright false advertising? Supercheap has my details so they know where I live, so if the item is not available to me why advertise it to me? The cheap Flare nut spanner set is also not available locally.

    GRRRRR
    peter

  2. #2
    Join Date
    Nov 2008
    Location
    North Brisbane. Qld. Australia
    Age
    70
    Posts
    1,511

    Default

    I ordered some duplicolor engine enamel paint. When it comes to flare nut spanners avoid the cheapies, as they are oversize and round of the nuts on flared fittings. Some other items also not available anywhere near me. I was not emailed though, just went to their site.
    Nev.

  3. #3
    Join Date
    Sep 2019
    Location
    Nagambie vic
    Posts
    22

    Default

    It’s funny that you mentioned stock not being available. For interest sake, I searched a lot of stores from Victoria to Queensland and even Wa with no stock of the safe case. I often wonder if these types of items are “click bait” to get you browsing their products.

  4. #4
    Join Date
    Aug 2008
    Location
    Charlestown NSW
    Age
    65
    Posts
    1,669

    Default

    Quote Originally Posted by Ando81 View Post
    It’s funny that you mentioned stock not being available. For interest sake, I searched a lot of stores from Victoria to Queensland and even Wa with no stock of the safe case. I often wonder if these types of items are “click bait” to get you browsing their products.
    I think you might be right there. I replied to their email asking about it but I don't really expect to get a reply.

    Just found this on the NSW fair trading site.

    Bait advertising

    Bait advertising occurs when a business advertises a product, usually at a discounted price and does not have a reasonable supply of goods (considering the extent of advertising and the expected consumer response). As the consumer has been drawn into the shop by the ‘attractive’ price, they may be persuaded to buy another item at a higher price.
    What is considered a ‘reasonable supply’ of goods will depend on several factors, including the type of goods and what is said in the advertisement.

    Peter

  5. #5
    Join Date
    Sep 2019
    Location
    Nagambie vic
    Posts
    22

    Default

    I did however find some $10 flared spanner sets in some stores not too far from me.

  6. #6
    Join Date
    Jan 2004
    Location
    Mackay North Qld
    Posts
    6,446

    Default

    If it were me I would be taking a copy of the email you sent.

    If your email is not replied to in a reasonable time report the problem to the ACCC showing the email as proof you contacted them and did not receive an answer.

    Many companies seem to rely on the fact the people are not willing not do this. If enough people do this some action should be taken.

    Before the ACCC will take action you must have contacted the company and asked for a resolution.

    Grahame

  7. #7
    Join Date
    Sep 2012
    Location
    York, North Yorkshire UK
    Posts
    6,436

    Default

    Hi Peter,

    Quote Originally Posted by bollie7 View Post
    Got an email today from Supercheap Auto advertising "10 deals for $10 each"
    2nd on the list was a nice little Pelican style case Not very big but still a handy size.
    So I went to order two only to find out that

    supercheap 01 2020-03-09 20-12-43.png

    A) delivery is not available (that didnt bother me as I would have gone to one of the many local stores anyway)
    and
    B) none of the local stores (within an hours drive) stock them anyway

    supercheap 0022020-03-09 20-13-24.png

    So is this a scam or just outright false advertising? Supercheap has my details so they know where I live, so if the item is not available to me why advertise it to me? The cheap Flare nut spanner set is also not available locally.

    GRRRRR
    peter
    One way to check where or who an Email comes from is to look at the basic text of it.
    Now I no longer know what the key sequence is on non Linux machines. But "Control V" used to work in Windlows. Its just "v" on mine. If you carefully read down you should find Supercheap's Email address and often its adjusted to send your reply somewhere else, often the scammer.
    Best Regards:
    Baron J.

  8. #8
    Join Date
    Aug 2008
    Location
    Charlestown NSW
    Age
    65
    Posts
    1,669

    Default

    Baron.
    I'll check that. I do think its is genuine from Supercheap. I'm running Linux mint on my home PC. Works great for what I do at home.
    Win10 on the system PC's at work. Still running XP on our ships bridge simulator which has its on LAN.
    peter

  9. #9
    Join Date
    Jul 2006
    Location
    Athelstone, SA 5076
    Posts
    4,255

    Default

    none of the stores in SA stock them

  10. #10
    Join Date
    Aug 2019
    Location
    Revesby - Sydney Australia
    Age
    56
    Posts
    1,183

    Default

    1) Seems like bait, but maybe it was such a good deal that all the other recipients went and bought them out?



    2) I used to occasionally browse SCA's clearance category. Wasted a lot of time trying to find any store that stocked Blackridge composite air fittings:

    https://www.supercheapauto.com.au/p/...gment=1&page=1





    For some items, your local store can do a stock search to find any store that has them. Sometimes their database just lists none, even though the online store still lists them.


    Maybe their emails are generated from stale/unsold stock reports

  11. #11
    Join Date
    Mar 2020
    Location
    Sa
    Posts
    24

    Default

    Do you really expect them to print catalogues or send emails specific to different areas/suburbs, that's just plain silly. I wonder how many areas/suburbs they would have to cater to, thousands, tens of thousands? Not feasable and it's not just Supercheap that have Australia wide advertisemants: Mitre 10, Home, Bunnings, Autobarn, Sprint, they all do it. Besides, you could always order it. If I'm not mistaken, the catalogues, at least, do have a list of areas advertised items are not available in.

  12. #12
    Join Date
    Aug 2008
    Location
    Charlestown NSW
    Age
    65
    Posts
    1,669

    Default

    Quote Originally Posted by mwork View Post
    Do you really expect them to print catalogues or send emails specific to different areas/suburbs,
    Well, yes actully. If they are advertising something to me, where I live, I expect to be able to buy it from the local store. It defeats the purpose of advertising it if it's not available.
    These companies do have different catalogues for different areas. I know for a fact that Aldi does for example. On a trip to QLD last year, we stopped at Aldi at Grafton to pick up some stuff. Also got their latest catalogue for that week. It just so happened that I had the same week catalogue from home in the car. They were different. Different things on sale.

    Quote Originally Posted by mwork View Post
    that's just plain silly. I wonder how many areas/suburbs they would have to cater to, thousands, tens of thousands? Not feasable
    Actually if its an email to a member of their "Club plus", it would be easy to generate location specific emails based on the post code of their members.


    peter

  13. #13
    Join Date
    Mar 2011
    Location
    Southern Flinders Ranges
    Posts
    1,536

    Default

    Quote Originally Posted by bollie7 View Post
    Got an email today from Supercheap Auto......
    ....The cheap Flare nut spanner set is also not available locally.
    If you want a set of flare spammers, PM. I have a set of Supatool ones you can have for postage.

  14. #14
    Join Date
    Aug 2008
    Location
    Charlestown NSW
    Age
    65
    Posts
    1,669

    Default

    Quote Originally Posted by racingtadpole View Post
    If you want a set of flare spammers, PM. I have a set of Supatool ones you can have for postage.
    Thanks for the kind offer mate. I have a set of both metric and imperial that I've had for over 20 years and I'm hoping I never have to use them again. lol
    I just used that example as something else advertised but not available.
    Have a good one
    peter

  15. #15
    Join Date
    Sep 2012
    Location
    York, North Yorkshire UK
    Posts
    6,436

    Default

    Hi Guys,

    Just for my edification, what is a flare spanner (spammer ?)
    Best Regards:
    Baron J.

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