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simonl
17th Aug 2017, 09:06 AM
Hi all,

Recently I bought a number of small items from ebay US sellers. Five days later I get the usual notification email saying my item had been delivered yet it's nowhere to be seen! I then check the delivery address on the invoice and it's been sent to Erlanger, Kentucky. ?

I message the seller and they claim that is my address I supplied. I tell them no it's not. Never heard of that address in my life. After some to and fro-ing with messages to the seller, I decided to do a google search for the full address (which I now can't find) and it turns out to be an ebay global shipping centre.

So, it turns out that when sellers in the US offer items for sale to overseas buyers, they mostly unwittingly sign up to ebays global shipping service which adds to the shipping cost that the seller has nominated and adjusts the international shipping price on the add.

Sellers can opt out of this service but apparently they need to go into settings to find it. If they are unaware then they won't look for it.

What happened to me recently was I bought two small hydraulic fittings, only a couple of dollars each but one showed a shipping price of about $30 and the other about $6. I sent the item with the cheaper shipping price direct to me and the dearer shipping price item I sent to Shinto address (on forwarding address in the US) As it turned out, the two items where from the same seller which I didn't realise. So, they sent both items direct to my home address. I have no issues with that, however they then turn up at this Erlanger, Kentucky address and I get notified that they are "delivered"!

The thing is, I will no doubt see these items after they get put through the system, but when I look at my item invoice on my ebay account, it shows that I got charged $53 for international delivery. I then check my paypal transaction and it shows I paid a total of $4 for the total sale.

Question is, who is getting slugged the $53 for the luxury of ebays "global shipping service" for a sale of $4?

Not sure if anyone else has experience with this so thought I would share it. Oh BTW, after I told the seller about the ebay shipping service and that it should be OK, they then decided to resend BOTH items to my Shipto address. Now I'm getting 4 items at no extra charge and looks like they face a $53 shipping fee.

Simon

simonl
17th Aug 2017, 01:42 PM
Just realised, I posted this in the wrong section. :doh:

brendanh
17th Aug 2017, 05:06 PM
you pay it for. you sure you didnt already have money in your paypal, or maybe some sort of promotion with ebay?

simonl
17th Aug 2017, 05:16 PM
I'll double check but if I did then it it will need to get sorted because it's not my mistake.

Edit: No definately have not paid for it. Two transactions from the seller on paypal, one for each item I bought. $8.70 and another for $4.40. The only other way it may play out is if it is COD. In which case I'll just not accept the goods, since they re-sent them anyway.

Simon

Hornetb
17th Aug 2017, 09:23 PM
You may still get charged after the fact. I think Ebay sorts out bills monthly.

shedhappens
18th Aug 2017, 12:22 AM
So, it turns out that when sellers in the US offer items for sale to overseas buyers, they mostly unwittingly sign up to ebays global shipping service which adds to the shipping cost that the seller has nominated and adjusts the international shipping price on the add.
Simon

Hi Simon, I also bought some hydraulic seals from the US and the seller refunded some of the shipping money.

Dear xxxxxxx
Orings and More has just sent you a partial refund of $6.90 USD for your purchase.
If you have any questions about this refund, please contact Orings and More.
The refund will go to the card you paid with.
To see all the transaction details, please log in to your PayPal account. It may take a few moments for this transaction to appear in your account.


Note from seller
Ebay overcharged on shipping. We have a flat $6.90 shipping no matter how much you buy at one time. Thanks for the order. (http://metalworkforums.com/Ebay%20overcharged%20on%20shipping.%20We%20have%20a%20flat%20$6.90%20shipping%20no%20matter%20how%20much%20you%20buy%20at%20one%20time.%0AThanks%20for%20the%20order.%20?ppid=PPX001681&cnac=AU&rsta=en_AU%28en_AU%29&cust=GAJ8MD7DZSNW8&unptid=3884e6be-8101-11e7-8167-d485645488f0&t=&cal=8d4903f0efec4&calc=8d4903f0efec4&calf=8d4903f0efec4&unp_tpcid=email_buyer_refund&page=main:email&pgrp=main:email&e=op&mchn=em&s=ci&mail=sys)

Reckon l will be buying off this bloke again, couldn't believe what l was reading.........

cheers, shed

simonl
18th Aug 2017, 09:01 AM
You may still get charged after the fact. I think Ebay sorts out bills monthly.
Yea. You could be correct. I think i may lodge a case with ebay on this and get on the front foot.

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simonl
18th Aug 2017, 09:02 AM
Hi Shed. Yep id be buying from that seller again. Thats great service.

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