EFI_914
18th Aug 2016, 11:52 PM
Hi guys.
Recently I purchased an item on Grays online and the item included various tooling as pictured.
The auction was interstate and I arranged to have a courier pick up the items and had the blessings and guarantee from the seller that all would be fine.
Upon delivery I have found that a key item that I had counted on was not there.
I spoke with the seller about it and he said that he gave the item to another buyer as he didn't think I would need it.
He was not very helpful with any form of resolution to this problem, he was too busy.
I am currently trying to escalate the case with Grays but they don't want much to do with it.
Any experience out there on what my options are?
As I see it the goods are mine and they have been taken after a sale agreement.
I would appreciate any thoughts.
Cheers
Edwin
Recently I purchased an item on Grays online and the item included various tooling as pictured.
The auction was interstate and I arranged to have a courier pick up the items and had the blessings and guarantee from the seller that all would be fine.
Upon delivery I have found that a key item that I had counted on was not there.
I spoke with the seller about it and he said that he gave the item to another buyer as he didn't think I would need it.
He was not very helpful with any form of resolution to this problem, he was too busy.
I am currently trying to escalate the case with Grays but they don't want much to do with it.
Any experience out there on what my options are?
As I see it the goods are mine and they have been taken after a sale agreement.
I would appreciate any thoughts.
Cheers
Edwin