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Thread: Roton US not replying
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21st Oct 2011, 11:41 PM #1
Roton US not replying
Has anybody had any recent dealings with or knowledge about Roton from US? I have an order with them from over 6 weeks ago and have not heard anything since 2 emails just after the order was raised. I have emailed them several times but received no answer. They haven't taken payment yet.
Dean
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22nd Oct 2011, 07:43 AM #2Senior Member
- Join Date
- Jan 2010
- Location
- Bundoora, Melbourne.
- Posts
- 212
I just did a DNS search on the domain name "roton.com" and came up with the following:
Administrative Contact, Technical Contact:
Lochmoeller, S
[email protected]
Clearly Inventory
662 East Elliot Ave
St. Louis, MO 63122
US 314-775-2255
fax: 888-853-3363
Hope this helps.-Scott
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22nd Oct 2011, 07:56 AM #3
Thanks heaps for that. Another address to try. I will give it a go.
Dean
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22nd Oct 2011, 07:57 PM #4
There may be something amiss with their site...But a mate has been speaking to them by phone in the last week or two. I cannot get any replies from Nook either.
GregIt's all part of the service here at The House of Pain™
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22nd Oct 2011, 08:44 PM #5
Their web site works for me. I can access my account including my order but they are not answering emails.
Dean
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29th Oct 2011, 08:44 AM #6
Still no go. Tried that address as well Scott.
Dean
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29th Oct 2011, 09:31 AM #7Senior Member
- Join Date
- Jan 2010
- Location
- Bundoora, Melbourne.
- Posts
- 212
Sounds as though they're shutting up shop
I know it's expensive however have you tried phoning them?-Scott
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29th Oct 2011, 10:35 PM #8
I have considered it but have not got to that point yet. At this stage I just want to ensure they don't rip me off as they have not taken my money yet. I am thinking about ringing the bank about preventing this but in this day and age I am not sure that is possible. I had an issue a couple of years ago with a trick type subscription to a site and the bank told me I had to cancel my VISA card to stop payments. I did that and got a new card but this is a huge step to take given the people you have to remember to tell. Actually that would be only my wife, but changing cards is a pain. Turns out the site that handled payment, which was probably owned by the same people (only guessing) was more use than the bank and they refunded most of the payments.
Anyway I dribble on. Will consider ringing but have given up getting parts from them.
Dean
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30th Oct 2011, 11:32 AM #9Golden Member
- Join Date
- Jun 2005
- Location
- Helensburgh
- Posts
- 618
Why worry about it when with a phone call it can all be resolved. International phone calls are cheap these days, mine for instance only cost 2 cents a minute through Telstra. As a matter of fact I order very little online as it is better and quicker just to ring up and any questions are answered on the spot. The days of it costing a fortune to ring OS are gone.
CHRIS
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30th Oct 2011, 07:53 PM #10
I will try but not everybody has continuous access to a phone. I work and leave home at 6.30m CST. That does not give me a lot of time to ring. I do not think work will allow me to use their phones and they are probably locked against international calls anyway. Not so easy.
I just checked my international call cost from telstra. Not mentioned. I guess that those of us who are not included in their 98% figure just miss out. Facts are that in rural locations some things are harder than in town. Those days are only gone for those who have the right plans etc. I love living here and do not regret the problems it causes but sometimes I get a bit tired of city people who have no idea what is happening.
When I wait for a call from someone in the city and they finally get in touch weeks later and say they have been trying to ring but I wont answer my phone I just ask what number. Many people have found my mobile number from other sources and assumed that it will work. I don't give out my mobile number for that reason. No it is not that easy. Actually I was going to try a fax.
The phone number given is a toll free number. I don't know if that will work from OS. Ours in Oz don't as far as I am aware. Try ringing a 13 number from interstate. Does not work. We live 7km from the border and do everything in SA. We use SA ambulance cover. The only number given is a 13 number. It doesn't work in Vic. We cannot ring them from home.
Dean
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30th Oct 2011, 08:59 PM #11Dave J Guest
Why put a email address on the site if they are not going to answer any? It shouldn't take a phone call.
Sometimes it can be a wrong email address, I was over talking to Brett at the Nuttall lathe spares the other day, and told him of the problem with people trying to email, he thanked me as he was unaware of any problems and will get onto the girl who maintains it to look into the problem.
Dave
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2nd Nov 2011, 08:51 PM #12
I have finally resolved the issue. I rang them on Monday morning at 6.00am. I have found out why they had not filled the order. They were waiting to hear from me to confirm address but I have not received an email saying this. I presume there is a problem somewhere in the internet that is blocking emails?
I asked for an estimate of freight and the answer given was way too much so I cancelled the order. I received a parcel from New York a while ago, was ordered at the same time. Similar stuff. $US105 for 16 pounds. Roton wanted about $US180 for 5 pounds.
Dean
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2nd Nov 2011, 09:18 PM #13Distracted Member
- Join Date
- May 2010
- Location
- Lower Lakes SA
- Age
- 58
- Posts
- 2,607
USPS medium flat rate boxes cost about $50 and take 20 pounds.
Edit: I just looked up Roton. If the product is leadscrew it may not fit. You'd think there'd be a poster tube option.
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2nd Nov 2011, 09:36 PM #14
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5th Nov 2011, 09:08 AM #15
The piece I ordered was 3ft 6in long LOL. I added 6 inches when the site sales system told me I was a bit short of the $60 min purchase figure. When on the phone with them I was told there was an added $8 for extra length LOL. If that is that 6in I added then it would have cost me $4.15 to buy and $8 plus weight to post just because of minimum purchase value.
I only want enough to replace the cross slide lead screw on my lathe. I wanted a bit extra to have on hand. I am not going to ring them again. It would not matter if it was cut into 2 pieces but the $8 extra was the least of the postage cost issue.
I tried ringing a place in Melbourne that is closing down, re info from a thread from a couple of months ago. They had cheap, good threaded rod. No answer at this point. I am going to post a question to see if anyone can help with this.
Go somewhere else? Any suggestions? This is turning into a saga.
Dean
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