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24th Aug 2017, 08:15 PM #16
I did not change my email address as some have wrongly assumed, I had set up a system which gave me 24/7 reliability , wireless dongle to fall back on with a laptop which could run all required software.
Now because I have no choice but to stay with Telstra as there are no other providers of a reliable system .
My ISP is currently TPG with whom I have had a very good relationship with.
However they dont seem to be able to get a look in , I dont want to go to some of the wireless providers as I have very serious security concerns.
I have asked to keep a dialup with TPG so that I keep my email address , but as Telstra along with many other so called Australian businesses have an overseas call centre staffed by very polite people who have no idea of how to resolve a problem only make it worse by switching you around several people all of whom have no idea .
Then people wonder why I get very agro on the phone as each askes for my details " for privacy" , that is another matter which really winds me up , if ever I get close to John Howard I will let he\im have an earfull of what I think of his act.
Michael
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24th Aug 2017, 08:32 PM #17
I think some of us are missing out on some of the details here so not quite following your problem.
Have you asked TPG if they can provide you an internet connection via NBN in your particular area ?
I cannot see the link between the NBN and "no choice but to stay with Telstra" as they are separate organisations. I am NBN connected with iiNET (TPG) as my ISP.
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24th Aug 2017, 08:55 PM #18Banned
- Join Date
- Feb 2015
- Location
- Oz
- Age
- 73
- Posts
- 459
This is just absolute nonsense, makes no sense at all!
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24th Aug 2017, 09:33 PM #19
TPG and others cannot provide the mobile coverage that Telstra does , I use mobiles on a daily basis as many businesses do and to have coverage in remote regions where I work I do not have a choice of service provider.
The email issue is one that I will have to solve my way , wont be some nice approach either as I am over the time wasting office dwellers..
TPG cannot provide what I want and at a cost effective price , while there are other "providers " they are not worth asking as they are only interested in short range coverage.
I also only wish to have one account not multiple so called providers who will not work together .
I know that the NBN and Telstra are seperate organisations , but why do we have to be forced to change from something that works to an unknown .
The current copper and fibre networks may not be the best but at least it works most of the time.
EG if the power goes off no communications with the new system .
None of this was explained by the people who were appointed to contact businesses, they like all concerned were only interested in getting someone to sign up , very little is explained as to what happens if there is a problem like a power outage somewhere else and the node which are connected to looses power.
I do not seen backup power generation anywhere near the nodes. Maybe its in the category of being too expensive .
I do not see why placing all of my business details on the forum is going to be of benefit to me as quite a bit of what I do will not be made public for various contractural reasons as well as what I regard as private.
I think it was a mistake to post about this in the first place as what I say is being twisted and people want more information.
I do not request a persons full life details when they come to me to get work done ,just Name , address and what the problem currently is with want they wish to have repaired.
I am more into impersonal dealings where the "normal social "things dont get a mention.
Michael
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24th Aug 2017, 09:39 PM #20Diamond Member
- Join Date
- Mar 2014
- Location
- South of Adelaide
- Posts
- 1,225
why don't you just get a SIM card on a plan from TPG for your wireless dongle, then you can keep your current email address. simple.
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24th Aug 2017, 10:15 PM #21
Michael, starting a thread on a forum more or less implies that you will provide a certain level of information in order to explain your position. It is pointless not to provide enough information for people to understand what is going on. If you are not willing to provide this information then you should not have started the thread.
My point about having problems getting anyone else to accept responsibility still applies. If you started using any email address supplied to you by an organisation that can not act as a provider any more, then it is likely that you will just be told that you were not forced to use that address. You have been free to use any address available in the market place, but you chose not to. I am not having a go. I am just pointing out the facts. I am in the same position as you are, but only for my personal address.
and what the problem currently is with want they wish to have repaired.
Dean
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25th Aug 2017, 08:16 AM #22
Time to go back to lurking ,not worth any more comments in any arra.
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25th Aug 2017, 09:50 AM #23
I dont probe as to what the problem , just work it out from what they put in as the problem .
Part of my job is to work out what is wrong , even if a little obscure and fix it thats how I was trained and how I work.
No more to say on the subject as its wasting time and getting frustrating ..
Michael
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25th Aug 2017, 10:22 AM #24
If you bothered to read what I posted TPG and other so called providers can give coverage in the areas which I work .
Michael
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25th Aug 2017, 11:28 AM #25I dont probe as to what the problem , just work it out from what they put in as the problem .
Is that what you accept from your customers and work it out from? You are the one twisting things. To work out a problem you need a certain minimum amount of information. That is all people are asking for.
If you want advice you need to provide information. Enough information.
If you are just having a moan, fine have a moan, but maybe warn people that you are only giving half the story. If you are not willing to provide "sufficient" information for people to understand what the problem is, on the internet due to lack of privacy then you should be using a different medium.
Funny thing. Giving minimal information can have amusing results in comments sections, forums etc. I find it all the time. Throw in just so much information and sit back and wait for the BS to start rolling in. Just yesterday I read some comments on a video about spotting a fake liar. Subject was guns, but relevant to any situation. A guy mentioned a 3500ft shot. The negative comments about that just kept rolling in. Then he said he deliberately left out the fact that he was in the military doing firing range training on a "big" gun. People just made assumptions and proceeded to have a go at him.
That did not happen here Michael. People just tried to understand your problem.
Dean
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25th Aug 2017, 11:28 AM #26Banned
- Join Date
- Feb 2015
- Location
- Oz
- Age
- 73
- Posts
- 459
You said it: 'Frustrating'!
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25th Aug 2017, 11:56 AM #27
As I posted earlier , I was trained to think and diagnose faults with minimal information or often the wrong information.
That is why I dont always come across as "friendly", just used to getting on with the job at hand and digging through the misinformation.
Has been that way for all of my working life so I often tend to dispense with a lot of the niceties and chit chat that others are used to.
I am used to driving long distances to get to a site , fix the problem and then drive back to be ready to go next day , and I do have a large range of spares to pick from as most suppliers dont keep the stuff I use , in the quantities required for a week , in their stock.
Now I will find a solution to my problem ,in a way that suits me , may not be how others would do it but I really dont care.
Michael
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25th Aug 2017, 12:33 PM #28
Doesn't change a thing.
People need information to understand a problem.
I was trained to think and diagnose faults with minimal information or often the wrong information.
How would you go diagnosing something from wrong information when the item in question is on the other side of the country and no more information is provided? That is what you are asking us to do.
My car won't start! What is wrong with it? If you can do what you are implying you will be able to answer this, but you cannot do so without more information. Think about this.
Having a go at others just because you are incapable of seeing things from their perspective is not the smartest thing to do.
Dean
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25th Aug 2017, 12:54 PM #29Banned
- Join Date
- Feb 2015
- Location
- Oz
- Age
- 73
- Posts
- 459
"That is why I dont always come across as "friendly"
That's funny, I'm sure most here would class you as an amateur. I'm prickly, argumentative, opinionated and just generally hard to get along with: Wait a minute, I've just described several forumites!
Isn't it good to know your not special!
Much as I like an argument, this thread is going nowhere, I suggest we leave it!
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25th Aug 2017, 07:22 PM #30
Some people post on here to help provide information from area's that they have expertise in, I can think of a couple of ideas that may suit your needs but without further information would simply be a stab in the dark.
If you talk to an ISP they will try and sell you options that they sell, that is their job. You need someone that will look at your needs and find solution to them which may be from a number of providers.
I wish you luck in resolving you issues.
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